When I click to restart, it will log out of the desktop and then Windows properly, but then just sits there with a black screen. But again shutting down works great. So I have to manually restart it with the power button.
I have asked several tech support sites and their first answer was to do a reinstall of Windows. Well, I did that and it’s still the same. I even went and got a new hard drive and did a clean install but still having the problem. I recently took it to a major retailer repair section and no one there could find a reason for it. They said all my hardware was functioning properly etc. I have looked every where online for some sort of resolution and I cannot find anything regarding this particular scenario.
Again, it shuts down perfectly. However, if I choose to restart, it logs out of Windows and the desktop fine, but then just sits there and does not restart without me having to manually push the power button to turn off and then back on.
Please help if you are able to. Thanks!
